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Return Policy

 

  • We accept returns on new, unworn items
  • Item(s) must have original tags attached and in their original packaging
  • We will NOT accept items that appear used or worn
  • Return Requests (including defective items) must be made within 7 days of receiving your shipment and items must be sent back within 14 days of receiving 
  • Customers are responsible for all return shipping costs
  • ALL Sale items are eligible for exchanges or store credit only.  Anything combined with a promotion is eligible for store credit only (note that the First Time Customer 10% off Coupon is not considered a sale purchase and is eligible for a refund if returned) 
  • Items discounted over 50% off are FINAL SALE
  • 10% off first time buyer coupon code cannot be used on flash sale or major sale purchases
  • Purchase prices are agreed upon on the day of purchase.  If an item goes on sale at a later date, we cannot retroactively adjust the price.
  • We will do our best to process your return in a timely manner, but please be patient. Some banks take 5-10 business days to process your return. So depending on your bank, you might not see the refund immediately. We will send you a verification of the refund for your records.
To request a return, please email orders@xixpalms.com with the following details:
  • Your Name
  • Order Number
  • Reason for return
Once you’ve emailed us, we will respond with a Return Authorization Slip that must be included in your return package.  We’ll process the return and email you verification once we’ve received the product and determine it’s met the above criteria.  If you have any questions, feel free to shoot us an email!  Thanks! -XIX 

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