Return Policy

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We accept returns on new, unworn, non final sale-items.

Items(s) must have original tags attached and in their original packaging.

We will NOT accept items that appear used or worn.

Return requests (including defective items) must be made within 14 days of receiving your shipment and items must be sent back within 21 days of receiving.

The cost of the return label will be deducted from your refund.

All final sale items are just that, FINAL SALE. We do not offer refunds on final sale items. We do not make exceptions. If you have questions about a final sale item in regards to sizing, please email aloha@xixpalms.com BEFORE you purchase it.

We do our best to process your return within 3 business days of receipt and will send you a verification of the refund for your records. However, some banks take 5-10 business days to process your refund so depending on your bank, you might not see the refund immediately.

Start a Return or Exchange